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Technical Account Manager

Rijswijk, Hybrid
Full-time
Permanent employee

About Helin

At Helin, we turn industrial data into real-time decisions for maritime, offshore, and renewable energy operations. Our edge-intelligence platform combines AI, cybersecurity, and video analytics to improve safety and performance at scale.

You'll be part of a diverse team of 80+ professionals from 35+ nationalities, guided by our four core values: 
  • Kind and driven teamwork – you're never working alone 
  • Collaborative growth – we advance together, professionally and personally 
  • Courage to innovate – work with cutting-edge technologies 
  • Trust in progress – every evolution is part of our revolution 

Why this Role Matters

As Technical Account Manager, you will help offshore drilling teams adopt Helin’s Red Zone Monitoring solution to reduce safety incidents and improve operational efficiency. Your work directly supports our mission of turning industrial data into real-time decisions that protect lives and optimize offshore operations.

What You'll Achieve

  • Own the post-sales relationship with key offshore drilling clients using Red Zone Monitoring.
  • Guide customers through onboarding, adoption, and continuous improvement.
  • Deliver hands-on training, support, and on-site coaching to offshore crews and operational teams.
  • Bridge communication between customers and Helin’s product and engineering teams by translating feedback into product improvements.
  • Monitor usage, engagement, and success metrics, proactively addressing challenges.
  • Build trusted advisor relationships with drilling superintendents, HSE managers, and offshore decision-makers.
  • Ensure high customer satisfaction, retention, and reference ability.
  • Travel offshore and internationally to support deployments, training, and field audits (certification or willingness to obtain offshore certifications required).

What You Bring

  • In-depth knowledge of offshore rig operations, safety protocols, and digital monitoring systems.
  • Closely worked with offshore drilling experts such as Toolpusher, Drillers and OIM.
  • Excellent communication skills, capable of influencing from the rig floor to executive meetings.
  • Comfort with leveraging digital safety tools and dashboards to inform decision-making.
  • Readiness to travel internationally and offshore, approximately 8–12 visits per year, to ensure client success.
  • Offshore certifications (BOSIET, HUET) or a commitment to obtaining them promptly.

Nice to Have

  • Background in customer success, consulting, or solutions engineering, enhancing your ability to drive client adoption.
  • Multilingual skills in Dutch, Portuguese, or Spanish to strengthen global relationships. English is our business language. 
  • Familiarity with AI-based safety systems or industrial video analytics.
Nice to have means not required—please apply even if you don't meet all items. 

Additional Information

  • Application process: Introduction call → Peer Interview → Cultural Interview + Case study → Offer.
  • We respond within 3 business days after each step. 
  • Location: Hybrid, 3 days/week in Rijswijk. 
  • Please note: This role is open to candidates currently living in the Netherlands. Remote-only applications cannot be considered. 

Why Join Helin?

  • Directly impact the safety and sustainability of the global energy industry.
  • Annual €3,000 learning budget, competitive salary, and SARs (stock appreciation rights).
  • Hybrid working with commuting costs covered (car, bike, NS card).
  • Inclusive, international team with 30+ nationalities. 
  • 24 holidays (40-hour week), free lunch at the office, and flexible remote options.
Ready to unlock your potential? Apply now! 

No agencies. 

 #LI-Hybrid