About Helin

At Helin, we turn industrial data into real-time decisions for maritime, offshore, and renewable energy operations. Our edge-intelligence platform combines AI, cybersecurity, and video analytics to improve safety and performance at scale. 
 
You'll be part of a diverse team of 75+ professionals from 30+ nationalities, guided by our four core values: 

• Kind and driven teamwork – you're never working alone
• Collaborative growth – we advance together, professionally and personally
• Courage to innovate – freedom to experiment with cutting-edge technologies
• Trust in progress – every evolution is part of our revolution

Why this Role Matters

You will help deliver real-time decisions at the edge—on vessels, wind farms, and industrial sites—where milliseconds matter. By supporting Helin’s edge platforms, you’ll improve safety, reduce downtime, and enable smarter energy use across Europe. Your work ensures our systems stay resilient in high-stakes environments.

What You'll Achieve

• Reduce incident resolution time across edge platforms used by Boskalis, Damen, and SBM Offshore
• Lead root cause investigations and translate findings into scalable fixes and documentation
• Guide users through tools, troubleshoot issues, and close feedback loops with engineering
• Improve platform reliability by identifying recurring issues and suggesting smarter workflows
• Triage, analyse, and debug systems using Grafana, Linux logs, and REST APIs
• Collaborate closely with engineers to ensure tight handoffs and continuous improvements
• Take ownership of core support areas and help shape how we scale our support operations

What You Bring

• In-depth 5+ years of experience in technical support, ideally with distributed or real time systems
• Strong troubleshooting skills with Linux, basic networking, and shell scripting
• Experience using Grafana or Datadog to diagnose and monitor issues
• Ability to read and understand Python code to support debugging and automation
• Confident navigating REST APIs and browser developer tools
• Familiarity with Docker containers for issue reproduction and testing
• Experience with mentoring and/or coaching other engineers.

Nice to Have

• Experience with cloud platforms like Azure or AWS
• Familiarity with Zendesk, GitHub, or similar tools
• Knowledge of Kusto Query Language (KQL)
• Experience in industrial domains (solar, oil & gas, maritime systems)

 
Nice to have means not required—please apply even if you don't meet all items.

Additional Information

• Location: Hybrid, 3 days/week in Rijswijk, The Netherlands. 
• Please note: This role is open to candidates currently living in the EU with valid work rights. Remote-only applications cannot be considered.
• Application process: Intro call → Case/Assessment → Team interview → Offer
• We respond within 3 business days after each step

Why Join Helin?

• Directly impact the safety and sustainability of the global energy industry
• Annual €3,000 learning budget, competitive salary, and SARs (stock appreciation rights)
• Hybrid working with commuting costs covered (car, bike, NS card)
• Inclusive, international team with 30+ nationalities
• 24 holidays (40-hour week), free lunch at the office, and flexible remote options

 
Ready to unlock your potential? Apply now! 
 
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